Some deposits may not show on your balance automatically or might be lost. The most common cases include:
Deposits sent in the wrong currency on the same network.
Deposits sent in an unsupported currencies on the same network.
Deposits sent on the wrong network.
For the list of supported currencies and the networks they are on, see Supported currencies.
Network | Currencies |
Ethereum | ETH, UDSC (ERC-20), USDT (ERC-20) |
Solana | SOL, USDC (SOL) |
If the address is meant for deposits with exchange, deposits in the wrong currency will not be exchanged. For example, if you created an ETH address with conversion to EUR, a USDC ERC-20 deposit sent to this address will not be automatically converted to any currency. You will receive the currency that you or your customer deposited, without conversion.
Deposits within the same network
If you received a deposit in the wrong currency on the same network, it will still appear on your balance, but you will not receive a callback from Cryptoprocessing. For example, if you generate an Ethereum address for ETH and your customer sends USDC ERC-20 to it, you will still see the USDC deposit on your balance, but Cryptoprocessing will not notify you with a callback. You can manually convert the customer's deposit to your currency of choice (see Exchanges) and credit their balance on your site.
To see transactions that were sent in the wrong currency, go to Transactions in your merchant dashboard. Click Filters to expand the filter section and select Only cross currency from the Cross currency dropdown list.
Deposits in unsupported currencies
You will not see deposits in unsupported currencies in your merchant dashboard. For example, this applies to all unsupported ERC-20 tokens sent to your Ethereum address, unsupported SPL tokens sent to your Solana address and other similar cases. The deposits will be credited to the address on the blockchain, but you will not see them on your balance in your Cryptoprocessing merchant dashboard.
To see if your deposit can be recovered, contact our support team at [email protected] or using the widget in your merchant dashboard.
XRP deposits sent without a tag or with the wrong tag
XRP deposits sent without a tag or with the wrong tag will not be credited to you automatically. To see if your XRP deposit can be recovered, contact our support team at [email protected] or using the widget in your merchant dashboard.
Deposits across different networks
If your customer sent a deposit on the wrong network (for example, BTC to an Ethereum address), you will not be able to access it.
To prevent this in future, always clearly specify the currency name and network when you share the address with your customers. You should also notify customers that deposits sent to the wrong address cannot be recovered, so they should always double-check the currency and the network before they send a transaction.
To see if your deposti can be recovered, contact our support team at [email protected] or using the widget in your merchant dashboard.