Overview
The Status Page shows the current availability of key platform features and provides timely updates during incidents. It's a convenient way to stay informed when something unexpected happens.
Why it’s useful
Transparency. If something goes wrong, you’ll see it directly on the page.
Saves time. No need to contact support just to check system status.
Convenience. Everything is in one place: current status and past incident history.
Default view of the Status Page when all systems are operational
What happens during an incident
Normally, the page is green — this means everything is working fine.
If there’s a disruption:
A message appears at the top
You’ll see which services are affected and how
Each component shows the level of impact
Updates are added during the resolution process
The issue is marked as resolved when finished
Example:
If you see “Currency exchange – degraded performance”, operations in that area may be slower than usual.
Status Page with an active incident
You can simply visit the page to see if everything is working as expected — or already being fixed.
How updates work
We post updates for incidents that may temporarily impact platform availability. These are added throughout the process — from initial investigation to final resolution.
How to receive updates
You can subscribe to email alerts:
Go to the Status Page
Click “Subscribe to updates”
Enter your email and confirm via the email you receive
You’ll get notifications when something changes.
"Subscribe to updates" button on the Status Page
Also available on the page
Current status of platform components
Step-by-step progress during incidents
Archive of recent issues
FAQs
How do I know if an incident affects me?
Check the list of impacted components in the incident description. That helps you understand what may be unstable.
Why don’t I see anything related to my issue?
If you don’t see anything listed but something doesn’t seem right, our support team can help clarify what’s happening and assist you directly.
If something seems off, feel free to contact our support team:
Use the in-app Chat Widget and the Ticket Portal for real-time assistance
Send us an email at [email protected]
Refer to our Help Center articles:
Will maintenance be listed here?
Not yet, but it’s on the roadmap.