To access the Ticket Portal, follow these simple steps:
1. Create a User in the Back Office
Ask your Account Owner to create a user profile for you.
You can be assigned any role, including the newly introduced Restricted role, which is perfect for limited access needs.
🔒 Restricted Role gives access only to the Chat Widget and Help Center.
It does not allow access to the processing platform.
2. Ensure You're Linked to Relevant Merchant Accounts
Make sure your Account Owner links you to the merchant accounts you're working with.
You must be linked to at least one merchant account to access the Ticket Portal.
To view all support requests, make sure you're linked to all relevant merchant accounts, since each ticket is merchant-specific.
3. Wait for Synchronization
It might take up to 24 hours for your access to sync with the Ticket Portal.
⚡ Need fast access?
Ask the person who created the ticket to add you as a participant – that way, you can still collaborate via email while waiting for full access.
4. Log In to the Back Office
Log into the Back Office, go to the Help Center, and click the "Ticket Portal" button.
Having trouble?
Contact us at [email protected] — we’re here to help!